Contact us
support@theduetto.com — one address, all questions. We reply within 2 business days.
To make it faster, tell us:
- which platform you use (Telegram Mini App or the iOS app),
- your Telegram @username, or the email you used with Sign in with Apple,
- what you expected to happen and what happened instead,
- for purchase problems: the approximate date and the product name.
Other addresses, if your question is specifically about one of these: privacy@theduetto.com (data requests), refunds@theduetto.com (Telegram Stars refunds), legal@theduetto.com.
Postal: MAVK ANALYTICS LTD, 20 Wenlock Road, London, England, N1 7GU, United Kingdom.
Getting started
Open Duetto in Telegram, enter your birth date, birth city, and — if you know it — your birth time. Duetto computes your chart and reads it back to you. Birth time is optional: without it the houses and Ascendant are less precise, and the reading says so.
What is free: natal readings, one synastry reading, and a three-day trial of daily transits, counted from the first transit you open. After that, transits and further synastry and composite readings are paid.
How do I cancel a subscription?
iOS app (App Store subscription). We cannot cancel it for you — Apple owns the subscription:
- Open Settings on your device and tap your name at the top.
- Tap Subscriptions.
- Select Duetto and tap Cancel Subscription.
Cancel at least 24 hours before the current period ends, otherwise it renews. Cancelling stops future charges only — you keep access until the paid period ends, and the current period is not refunded. Deleting the app does not cancel the subscription.
Telegram Mini App. There is nothing to cancel: Telegram Stars purchases are one-off. When the access period you bought ends, it simply ends, and nothing is charged again.
How do I get a refund?
App Store purchases are refunded by Apple, not by us. Go to reportaproblem.apple.com, sign in with the Apple Account used for the purchase, select the item, and choose "Request a refund". Apple decides the outcome.
Telegram Stars purchases: email refunds@theduetto.com with your Telegram user ID or @username, the product, and the approximate date. Telegram only allows refunds within 21 days of the purchase — after that the refund is technically impossible.
Full details, including your statutory rights in the UK and EEA, are in the Refund Policy.
How do I delete my account and data?
In the app, open the Profile tab and scroll to Danger zone → Delete account. This permanently removes your name, birth data, partner data, and readings. We keep a non-identifying record that an account once existed for your platform user ID, purely to stop repeated delete-and-recreate cycles for free readings; it holds no personal data. Payment records are kept for seven years because UK tax law requires it.
Deleting your account does not cancel an App Store subscription — cancel that first, in your Apple Account settings.
If you cannot access the app, email privacy@theduetto.com and we will handle the deletion manually.
Can I fix wrong birth data?
Yes — edit it in your profile and generate the reading again. If the time or city was wrong, the chart itself changes, so previous readings will not match the corrected chart. That is expected, not a bug.
Purchases are missing after reinstalling
On iOS, use Restore purchases in the app. This restores an active subscription, which is tied to your Apple Account. One-off purchases are consumable — Apple does not restore those, and neither can we from the App Store side.
Guest accounts on iOS are tied to the device: the identifier that recognises your account lives in that device's keychain and does not travel. If you used the app without signing in and then switched devices, restoring on the new device will not bring your account back. Email us with the transaction details and we will look into it manually.
I'm not getting daily transit notifications
Check three things: notifications are enabled for Duetto in your device settings, daily transits are switched on in the app, and the reminder time is what you expect in your current time zone. If all three are right and nothing arrives, email us with the platform and the time you expect them.
Data requests (access, export, correction, deletion)
Email privacy@theduetto.com from an address you can verify. We respond within 30 days (45 for complex requests, with notice). Your rights and how we handle them are set out in the Privacy Policy.
Reporting a security issue
Email support@theduetto.com with "security" in the subject line, and please give us reasonable time to fix the issue before disclosing it publicly. Do not test against real user accounts.
Legal
Privacy Policy · Terms of Use · Refund Policy · Cookie Policy · Legal notice
Duetto is provided for entertainment and informational purposes only, for users aged 18 and over. It is not medical, psychological, financial, or legal advice.